August 2015 - Norwegian Dawn to Bermuda
First cruise we've taken in the past 15 years. Overall, we had a really great time. We'll definitely do it again. Super convenient leaving right from Boston. Especially pleased with activities/programming for my 4 year-old. (Yeah, Splash Academy!!!) Also, very pleased with workout facilities and Spa packages (my wife did the spa most every day). Shows/Entertainment were excellent. Bermuda beaches are beautiful.
Challenges/Opportunities - Disembarkation was pretty bad... really not the kind of final impression you want to leave with a passenger; my mom is a senior and uses a walker, she could hardly get on any ship elevator to get to down to the landing for disembarkation; then she was almost crushed by the masses of people trying to get off the boat. We alerted cruise staff who did very little to address the situation. This was especially surprising/unfortunate because the cruise staff handled the initial onboarding/embarkation so well. Secondly, we bought the dining package and made a few nites reservations in advance of the cruise. Glad we did this because every venue was booked solid the rest of the week. Never made it to Cagney's or the Japanese restaurant. Took a loss on this one. Finally, dining service was generally slow; especially in the main dining rooms. Food was good, but not great. (The dining experience has always stood out for us on prior cruises. it's what you really look forward to.) I got the sense that with all the focus on specialty dining options, the main dining experience has taken a hit in terms of quality/service.