January 2016 - Norwegian Dawn to Caribbean - Western
Many NCL issues on this trip. At check-in, we found other passengers were assigned to our cabin with wrong benefit code (supposedly corrected). But on boarding, the passenger cards we were given still showed the wrong names. Then had to go to on-ship main counter to get finally corrected. Boarding was not very organized overall.
Ship not the newest. Our sink was clogged and took three different attempts from three different repairmen to get corrected. The beds were horrible! Both sides of the bed had severe depressions in them and both of us woke up every morning with back aches. Cabin service attendant was very good.
Waiters were not very well trained and constantly put the meals in front of the wrong passenger. However, most employees were friendly and helpful, even if you could not understand exactly what the were saying. Food was generally quite good.
Paid extra for computer access but was never able to connect and receive emails.
We have been on a number of cruise lines and this one does not compare with our other experiences. We will not go on NCL again.