December 2016 - Carnival Splendor to Caribbean
My wife and I were on the new year's cruise for 2015-2016 and the Splendor was absolutely outstanding. Such was so, that we immediately booked for the 2016-2017 new year's cruise we just came back from.
Well... Sorry Carnival, something happened to the Splendor in that one year time frame. I understand that the crews rotate, but the customer service with this crew was at best mediocre... not bad, but not excellent like last year. The folks at the front desk level 3 were dry, not nice, and seemed to either not like their job, or felt they were above giving great customer service. The buffet was mediocre. We were seated next to the kitchen twice in the Black Pearl level 3 restaurant twice until we had to complain. The waitresses do not have a clue about the timing of the meals, bringing coffee before desert and while finishing our wine. The food was cold, with the explanation from the head waiter that those slower moving items are served up in the kitchen and left there until someone take them to a table, getting cold.
Once I got back, I had to fight with Carnival, through , to cancel next year's Splendor cruise over to the new Carnival Vista, and got penalized $100. Carnival... wake up! The new player in Miami, MSC Cruises is going to eat your lunch if you keep this up.