April 2016 - 7 Night Western Caribbean (Houston Roundtrip) Cruise on Norwegian Jade
Same great cruise, but service just wasn't up to par. :(
I've cruised with NCL before. The state rooms, cleanliness, activities were all as expected, but service was the worst I've seen! At dinner, more than once, we waited ~45 minutes after ordering before being served (tough to do with kids) and the room attendants were not at all attentive. It took multiple calls to get the 4th bath towel we needed when our room was booked for four, and actually, the 4th towel never came! We had to share. A real frustration when you are automatically charged service fees and have no choice in the matter.