PRoche
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Joined: 09/13/2013
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Norwegian Getaway

May 2014 - Norwegian Getaway to Caribbean - Eastern

Bitter Sweet

Overall nice experience because the ship has a lot of fun activities and its nicely decorated.  The ship was brand new as I expected, however the service was not as good as I expected it to be for a brand new ship.  What made the vacation nice was the ship itself, not so much the people working on it as well as the people at the port.  We received terrible service trying to board the ship at the Miami port, which we ended up having to fly into the port to meet up with the ship. It's a Long story but in short, they didn't accept the birth certificate and social security card that I brought for my 20 month old baby, so I took it upon myself to not lose ALL my money and try to make it for part of our trip. the NCL staff made us wait 2 hours without saying ANYTHING to us, up until the ship was LEAVING and then the supervisor basically told me sorry maam you can't go, um here's your luggage, NCL will not refund your money.  I feel like we were REALLY mistreated by the staff at the port and the guest services staff on the phone is was even worse --the rep refused to put a supervisor on the phone.  Next time I will choose Royal Caribbean simply for the better service.  I don't want to be stressed out or mistreated when I'm on vacation. I prefer to pay an extra $50 bucks to be catered to and stress free.

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PRoche's Tips

Norwegian Getaway Norwegian Getaway - The Thermal Spa Suite was VERY nice, but beware of the people if you get a service. They are sales sharks.

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received a helpful vote on their Norwegian Getaway cruise review - Bitter Sweet

received a helpful vote on their Norwegian Getaway cruise review - Bitter Sweet

received a helpful vote on their Norwegian Getaway cruise review - Bitter Sweet

reviewed their Caribbean - Eastern cruise on Norwegian Getaway and gave it 3 stars!

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shared a quick tip for Norwegian Getaway"The Thermal Spa Suite was VERY nice, but beware of the people if you get a service. They are sales sharks."

commented on the roll call for May 17, 2014 cruise on Norwegian Getaway - "So excited to set sail on this world cla..."

checked into May 17, 2014 cruise on Norwegian Getaway roll call and is traveling with 2 other guests. Interested in meeting:- Other families with young children

was the FIRST member to check in for the roll call for May 17, 2014 cruise on Norwegian Getaway!