July 2016 - American Empress to River Cruises - United States
What could have been an incredible experience turned out to be "only" OK. While the crew was exceptionally polite and well intentioned, they were not always well informed/trained or perhaps too few. This was particularly evident in the food/beverage service areas. It seemed that managers were too busy "working" and not managing their staff.
We had a balcony cabin on deck three forward which was surprisingly spacious even for its small size. It was nicely furnished and maintained.
The food was good but not extraordinary. The meals were of comparable quality to those on Princess or Norwegian. We enjoyed the daily wine selection and the generous pours.
The square four person metal dining tables on deck four were terrible. The table legs were positioned so they wound up between your knees. You invariably bumped a leg and spilled something. This was exacerbated by the pitch in the deck which made the chairs and tables slant and often wobble.