MitchQM2

MitchQM2
Second Mate

Joined: 10/24/2013
2
Cruises
2
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34
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About MitchQM2



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MitchQM2's Past Cruises

Queen Mary 2

May 2014 - Queen Mary 2 to Transatlantic

QM2...How to Insult Your Queen's Grill Guests

I am a regular on this ship.  Still amazed about the treatment you receive in relation to the money that is spent.

Here are some recent experiences onboard (World Cruise segment from March 14, 2014 through May 9, 2014:)

 

1. I reserved the Q-4 penthouse.  On boarding, I advised the butler the room was too hot.  The air conditioning was not

working properly.  He then advised the concierge (standard procedure.)  Nothing changed for the first 4 days.  When I

talked to the concierge, she advised that the work order had been submitted 4 times (of course, she did not bother to

follow it up by phone from what I gathered.)  So I had to resort to a contact I have in the purser's officer.  Luckily I knew

someone who could remedy the problem.  Finally, the party in the purser's office had it fixed.  For what I paid Cunard, they

could have installed a new air conditoning system.

 

2. I had a guest joining me enroute during the trip.  Since they signed up at the last minute, they were unable to get a copy of

the itinerary.  This was needed in order to obtain a visa from China.  When I asked the concierge, she advised she was unable

to get a copy of the itinerary and would get back to me the next day.  The next day came and never heard anything back.  So

out of desparation, I contacted the Maitre'D of the Queen's Grill Restaurant.  He then was able to set up a meeting with someone

from the purser's office.  It was only then I was able to get a copy of the itinerary.  The concierge was useless.

 

3. I asked the concierge to delivery a copy of my onboard account statement every two days while aboard (for a total of 56 nights.)

   Not one statement was ever delivered.

 

4. I asked my butler to delivery a bottle of wine (from the stateroom) to the Chart Room.  This way, I could enjoy my favorite wine, which

   was not available in the Chart Room.  Later that day, I received a written note from the concierge that "your request to deliver the bottle

   of wine to the Chart Room was NOT APPROVED by management."  What kind of idiot would not approve my request?  After getting

   this news, I advised the butler this would be my last trip on the QM2 because of the note I received.  After that, I went to the QG bar

   for a drink.  Shortly after, the butler came into the bar and let me know they 'decided to approve my request.'  This illustrates what I

   was told by a few of the crew.  The more you complain, the more you get.  I am usually not a complainer, but in this case, I had to say

  something.  Well, the next day, I went to the Chart Room and the servers advised me the manager still was not going to permit me to

  send a bottle of wine to the bar.  This despite the approval of the upper management.  How insulting!  In addition, the manager decided

  to audit my room account to see how much wine I was buying!!  What a complete moron.  Here, I am spending over $75,000.00 for a 

  two month cruise and this corporate idiot is checking on my wine purchases!!  It's people like this who are probably responsible for alot

  of passengers not returning again (you can add my name onto the 'not returning list.')  For liabiliity reasons, I will not state the name of

  the manager involved.  But you can be sure I made mention of it in the survey that is given to you right before the end of the cruise.

 

  Evidently, the people selling liquor really don't care what you paid for your stateroom onboard.  Their only concern is the sales figure for

  the bar.  By declining a simple request from a passenger, they lost someone who has spent 100s of thousands of dollars on their ship and

who will find another ship that appreciates the business.

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Queen Mary 2

September 2013 - Queen Mary 2 to Transatlantic

QM2...Review of Q-1 and Q-2 staterooms

I have been a regular on this ship for the last few years.   Here are some observations:   1. I always stay in Q-1 or Q2 staterooms (duplexes) in the stern.  However, I will not again.  There are a few problems with this area of the ship.   Firstly, there is constant noise from the deck above (deck 11.)  It is the Queen's Grill Lounge area. All day and evening, you can hear lounge chairs being moved around, footsteps, etc.  Also, the deck is power washed in the wee hours.  This is a major disturbance.  There is no soundproofing between deck 11 and the ceiling of deck 10.  I have advised this to Cunard on numerous trip surveys and nothing has even been done about it.  I would think the revenue from one trip in this area (5 duplex staterooms) would pay for this refurbishing.   Secondly, the balconies are mostly over the smoking area below on deck 8.  So if you go onto the balcony, most times there is cigarette smoke rising up.  Also, there is smoke and particles emanating from the incinerator smoke stacks above the balcony.     Finally, the refrigerator is 'stocked' with cheap champagne and beer.  If you want a decent bottle of wine, you must pay for it.  I found this quite insulting, as my bills have always run into the 10s to 50s thousands of dollars for longer trips.   The butler and staff are the only saving grace.  Basically, their challenge is to make up for all the deficiencies that Cunard imposes on its passengers.  They are underpaid, overworked, but still, service with a smile. It would appear the housekeeping (and other staff) are exploited by Cunard (i.e. Carnival) based on everything I was told.  Low pay, long hours, charged for use of internet, and limited advancement.   The Queens Grill dining area is another story.  I found the food and service excellent. However, the noise level is very high for an 'intimate' dining room.  I usually get there right at opening or at closing to avoid alot of loud tables.  If my surrounding tables are extremely noisy, I go up to the Todd English restaurant for some peace and quiet.

Read Full Review »

MitchQM2's Tips

Queen Mary 2 Queen Mary 2 - Don't reserve Q-1 or Q-2 staterooms in the stern as they have a number of issues

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received a helpful vote on their Queen Mary 2 cruise review - QM2...How to Insult Your Queen's Grill Guests

received a helpful vote on their Queen Mary 2 cruise review - QM2...How to Insult Your Queen's Grill Guests

received a helpful vote on their Queen Mary 2 cruise review - QM2...Review of Q-1 and Q-2 staterooms

received a helpful vote on their Queen Mary 2 cruise review - QM2...How to Insult Your Queen's Grill Guests

received a helpful vote on their Queen Mary 2 cruise review - QM2...How to Insult Your Queen's Grill Guests

received a helpful vote on their Queen Mary 2 cruise review - QM2...How to Insult Your Queen's Grill Guests

received a helpful vote on their Queen Mary 2 cruise review - QM2...How to Insult Your Queen's Grill Guests

received a helpful vote on their Queen Mary 2 cruise review - QM2...Review of Q-1 and Q-2 staterooms

received a helpful vote on their Queen Mary 2 cruise review - QM2...How to Insult Your Queen's Grill Guests

received a helpful vote on their Queen Mary 2 cruise review - QM2...How to Insult Your Queen's Grill Guests