September 2015 - 7 Night Bermuda (New York Roundtrip) Cruise on Norwegian Breakaway
Service is Extremely Lacking
Overall, the cruise was good, but the Staff lacks personality, language skills, and customer service. Restaurant hostess were generally unpleasant, wait staff takes your order and runs, our housekeeper was terrible and didn't understand our requests. Would take our towels and not replace with the correct quantity. He never took away or changed our dirty glasses, didn't vacuum or change the sheets - even after we requested since we were staying with a baby.
I felt like I was treated like a number, no personal service at all. The staff appeared jaded and bored or completely overwhelmed and are quick to rush you along...on to the next.