May 2017 - Norwegian Getaway to Europe - Northern Europe
This cruise visits a nice variety of ports but is more of an overview than I expected.
despite booking ship sponsored tours, we got less than expected for our time and investments.
The ship sponsored tour of the Peterhoff in St Petersburg was terrible. We had about 23 minutes in the palace due to long lines and a few other problems that could have been prevented. The guide was terrible, never adding any meaningful history or details. She did not make an effort to schedule bathrooms into the day (there are none on the bus) so people were left running off on their own to find a rest room on their own. It delayed the group and led to confusion and frustration. Many, many people were unhappy. When I complained at the ship tour desk he said he found it hard to believe and was not at all helpful or responsive. I told him I did not expect any refund but wanted him to understand and act to assist future tours of this site. He was totally dismissive. We heard at dinner that another guide had called the bus company to get an extra hour added to their tour due to the delays. We got zero time to shop or use toilets and zero reaction from Norwegian about our bad experience. We felt ripped off, to say the least.
Tour to Hermitage was much better.