May 2016 - MSC Orchestra to Europe - Eastern Mediterranean
This was the first time I had been on a MSC cruise so I did not know what to expect. It was disappointing at best. Other than our wait staff at the dinner setting and one bartender, the customer service on board was terrible. The head dinner waiter was rude and unable to provide any solutions to a later seating one night. The cruise staff is programmed to get as much money out of it's customers so there were constant sales pitches for dinners and drink packages. MSC "nickled and dimed" the whole cruise. Things that would be standard or free were charged on board. On room service, we received the wrong meal and were charged for it. When some of the staff was off, we were traveling with them on a bus to get back on board and they were bad-mouthing American passengers loud enough for the whole bus to hear. Then they put on their MSC uniforms and worked for the people they were bad-mouthing moments before! The food quality was very poor. Most of the food was salty or mushy or not prepared very well. The wine and drink quality was par at best. The excursions were all expensive and when buying a wine package they included hidden fees. And this cruise was for families, not singles or couples. Kids were everywhere and a lot of them not behaving very well. I think MSC allows kids to cruise for free. The noise level definitely rose. Really all we used MSC for was the transportation around the various ports. I will not use MSC for any travel plans in the future. I have my favorites that I will stick to!!