December 2016 - MSC Divina to Caribbean - Western
The cruise ship is beautiful, sparkling clean, luxurious. The crew was all fantastic, very attentive, cordial. Vendors were Very nice and serviceable.
On the negative side:
Checking-in was a terrible experience, too many long-winding lines; 3 different endless winding lines. The checking-in system must be improved. The Wi-Fi connection was very poor and too expensive for the poor service provided. The so called CHEF has no idea what a PAELLA dish is or even looks like; he must look for the recipe. Overall, the food in the main dining was very extensive but not so goodl. The on-board activities were pitiful; bingo and exercises... not all inclusive. As I've experienced on other cruises; swimpool games, dancing classes, cooking, glass blowing demos, ice carving, karaoke, manual arts, etc. I must point out our assigned stateroom cleaning crew, Rocco, did a great job, he was fabulous, respectful and had a great sense of humor. "The Best of Atlantis" tour only takes you to the hotel, no showing of part of the island as it says. You just see what's on the way to the hotel. Note for New Cruise Ships: Improvement to shower size is a must. It is almost impossible for over-weight persons to shower without causing chaos. I am not an overweight person, yet the space provided is so minimal. It is my believe that overweight people are being discriminated. This problem exists on ALL cruise ships. I thought it should be addressed.