Manmtnmike

Manmtnmike
Second Mate

Joined: 10/31/2014
23
Cruises
2
Reviews
6
Helpful Votes

About Manmtnmike



Following

Manmtnmike's Upcoming Cruises

Manmtnmike's Past Cruises

Celebrity Reflection

January 2016 - Celebrity Reflection to Caribbean - Eastern

Carnival Valor

October 2015 - Carnival Valor to Caribbean - Western

Grandeur of the Seas

June 2015 - Grandeur of the Seas to Bermuda

Carnival Splendor

February 2015 - Carnival Splendor to Caribbean - Eastern

Carnival Sensation

September 2014 - Carnival Sensation to Caribbean - Bahamas

Cruise was great, but...<img class='agent-replacement' src='/images/hideagent.png'> worst TA ever!

Never before posted a complaint re. a Travel Agency...

Anyone else have problems with cruises as a Travel agency?

 

First time I used them for cruise booking...NEVER AGAIN!

Problems encountered:

-Sales person promised On Board Credit, which is why I used them:(

-Poor or no response time. Original sales person-never returning calls! :((

-Last minute removal of on board credits!   When on board, I checked for the OBC--which was no where to be found!  And Back to back cruises.!  So basically double the "bait and switch" promises unfulfilled!

-Don't even think of getting a return call from your Voice mail message.  I should have known via the  out of date outgoing message left by them.

-I spent probably 2 hours of wasted cruise-vacation, on hold, along with the ships Customer Service Supervisor, just to hear , "Sorry nothing cruises, aka could do.

 

Certainly we're not rookies at this, which is why I check as soon as get onboard for "promised" OBC.

 

This has happened before with other TA's and normally fixed quickly!

Sure mistakes do happen.

 

An add on "service fee" for both cruises was not discussed at time of sale.

 

After I returned from a great cruise, I called again, and, of course, no response...

 

They have lost a repeat customer,  3 cruises per year... and gained my warnings for other would be cruisers..

 

It's the last time I move from either booking direct with the line or a proven travel agent. 

 

Anyway...A travel agent is judged by how well they take care of problems and follow through on what was promised. 

Buyer beware with !

 

Mike

Read Full Review »

Carnival Sensation

September 2014 - Carnival Sensation to Caribbean - Bahamas

Cruise was great, but...<img class='agent-replacement' src='/images/hideagent.png'> worst TA ever!

Never before posted a complaint re. a Travel Agency...

Anyone else have problems with cruises as a Travel agency?

 

First time I used them for cruise booking...NEVER AGAIN!

Problems encountered:

-Sales person promised On Board Credit, which is why I used them:(

-Poor or no response time. Original sales person-never returning calls! :((

-Last minute removal of on board credits!   When on board, I checked for the OBC--which was no where to be found!  And Back to back cruises.!  So basically double the "bait and switch" promises unfulfilled!

-Don't even think of getting a return call from your Voice mail message.  I should have known via the  out of date outgoing message left by them.

-I spent probably 2 hours of wasted cruise-vacation, on hold, along with the ships Customer Service Supervisor, just to hear , "Sorry nothing cruises, aka could do.

 

Certainly we're not rookies at this, which is why I check as soon as get onboard for "promised" OBC.

 

This has happened before with other TA's and normally fixed quickly!

Sure mistakes do happen.

 

An add on "service fee" for both cruises was not discussed at time of sale.

 

After I returned from a great cruise, I called again, and, of course, no response...

 

They have lost a repeat customer,  3 cruises per year... and gained my warnings for other would be cruisers..

 

It's the last time I move from either booking direct with the line or a proven travel agent. 

 

Anyway...A travel agent is judged by how well they take care of problems and follow through on what was promised. 

Buyer beware with !

 

Mike

Read Full Review »

Carnival Sensation

September 2014 - Carnival Sensation to Caribbean - Bahamas

Cruise was wonderful...had to over come <img class='agent-replacement' src='/images/hideagent.png'>'s removal of 4 on-board credits!

First cruise of a Back to Back cruise!!  Great ship eeven though it's old, it's well maintained and the band was great!!!  Called Music Society - on board til Feb 2015

 

Anyone else have problems with cruises as a Travel agency?

 

First time I used them for cruise booking...NEVER AGAIN!   Problems encountered:

 

Sales person promised On Board Credit, which is why I used them:( and the addition of fees TWICE!!

Poor or no response time.   Disappearing credits:  When on board, I checked for the OBC--which was no where to be found!  A back to back cruise.  So basically double the "bait and switch" promises unfulfilled!

 

Don't even think of getting a return call from Voice mail message.  I should have known via the way out of date outgoing message left by them.

 

I spent probably 2 hours of wasted cruise-vacation, on hold, along with the ships Customer Service Supervisor, just to hear , Sorry nothing they could do.

 

Certainly we're not rookies at this, which is why I check as soon as get onboard for "promised" OBC.

 

This has happened before with other TA's and normally fixed quickly!

Sure mistakes do happen.

 

An add on "service fee" for both cruises was not discussed at time of sale.

 

After I returned from a great cruise, I called again, and, of course, no response...

 

They have lost a repeat customer and gained my warnings for other would be cruisers..

 

It's the last time I move from either booking direct with the line or a proven travel agent. 

 

Anyway...A travel agent is judged by how well they take care of problems and follow through on what was promised. 

Buyer beware with !

 

Mike

 

Read Full Review »

Carnival Sensation

September 2014 - Carnival Sensation to Caribbean - Bahamas

Cruise was wonderful...had to over come <img class='agent-replacement' src='/images/hideagent.png'>'s removal of 4 on-board credits!

First cruise of a Back to Back cruise!!  Great ship eeven though it's old, it's well maintained and the band was great!!!  Called Music Society - on board til Feb 2015

 

Anyone else have problems with cruises as a Travel agency?

 

First time I used them for cruise booking...NEVER AGAIN!   Problems encountered:

 

Sales person promised On Board Credit, which is why I used them:( and the addition of fees TWICE!!

Poor or no response time.   Disappearing credits:  When on board, I checked for the OBC--which was no where to be found!  A back to back cruise.  So basically double the "bait and switch" promises unfulfilled!

 

Don't even think of getting a return call from Voice mail message.  I should have known via the way out of date outgoing message left by them.

 

I spent probably 2 hours of wasted cruise-vacation, on hold, along with the ships Customer Service Supervisor, just to hear , Sorry nothing they could do.

 

Certainly we're not rookies at this, which is why I check as soon as get onboard for "promised" OBC.

 

This has happened before with other TA's and normally fixed quickly!

Sure mistakes do happen.

 

An add on "service fee" for both cruises was not discussed at time of sale.

 

After I returned from a great cruise, I called again, and, of course, no response...

 

They have lost a repeat customer and gained my warnings for other would be cruisers..

 

It's the last time I move from either booking direct with the line or a proven travel agent. 

 

Anyway...A travel agent is judged by how well they take care of problems and follow through on what was promised. 

Buyer beware with !

 

Mike

 

Read Full Review »

Carnival Pride

May 2014 - Carnival Pride to Caribbean - Eastern

Freedom of the Seas

January 2014 - Freedom of the Seas to Caribbean - Eastern

Carnival Sensation

January 2014 - Carnival Sensation to Caribbean - Bahamas

Grandeur of the Seas

July 2013 - Grandeur of the Seas to Bermuda

Carnival Ecstasy

September 2012 - Carnival Ecstasy to Caribbean - Bahamas

Enchantment of the Seas

February 2012 - Enchantment of the Seas to Caribbean

Carnival Dream

September 2011 - Carnival Dream to Caribbean - Eastern

Carnival Dream

January 2011 - Carnival Dream to Caribbean - Eastern

Carnival Valor

July 2010 - Carnival Valor to Caribbean - Western

Carnival Pride

May 2009 - Carnival Pride to Caribbean - Bahamas

Ruby Princess

January 2009 - Ruby Princess to Caribbean - Western

Carnival Miracle

February 2008 - Carnival Miracle to Caribbean

Caribbean Princess

January 2007 - Caribbean Princess to Caribbean - Eastern

Carnival Fantasy

April 2006 - Carnival Fantasy to Caribbean - Bahamas

Carnival Inspiration

April 2005 - Carnival Inspiration to Caribbean - Western

Carnival Legend

January 2005 - Carnival Legend to Caribbean - Southern

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received a helpful vote on their Carnival Sensation cruise review - Cruise was great, but... worst TA ever!

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