February 2015 - 7 Night Eastern Caribbean (Miami Roundtrip) Cruise on Norwegian Pearl
Our First Cruise
We liked this cruise for several reasons. Boarding and disembarking were smooth operations. All Norwegiian Cruise Line personnel were friendly and professional. One exception involved the guest services and room steward. We experienced a cabin not stocked with all towels and items from previous occupants in a drawer. The response was fast to correct this. Then there was no Mini Bar price list and the guest service agent told me the steward kept control and there was no list for me to see. I asked twice to have the refrigerator emptied and instead it was filled, even when we did not use anything. Also dirty glasses were not removed and sheets were not changed even after we requested it. Finally Misiel from guest services came to talk with us. She had a mini bar and room service packet brought to us and let us know she would talk with others. Friends on the cruise told us we should have had a card in the room with the steward's name and how to reach him, but we never did. The cruise was great and all other amenities fine.