April 2014 - Norwegian Dawn to Caribbean - Western
There are many pros for Norwegian Cruise Lines. This was our second cruise on NCL. We have gone on 4 other cruises with other cruise lines. The staff was excellent; everyone was extremely friendly. Food was excellent and as well as the "family friendly" entertainment that we enjoyed every evening.
The main complaint is that there is too much smoking allowed. It was hard to avoid it. For non-smokers this was very disappointing.
It seemed that on other cruises our room was attended to more frequently. On this cruise our room was not "made up" until very late in the morning in most instances, while we were out of the room early in the morning. It seemed that our room attendant may have had too many rooms to keep up with since he seemed to be working hard.
It was disappointing to have our stop at Roatan cancelled. We understand that it was due to an incident of robbery and murder of an NCL crew member on another ship and had happened recently. However, we are from the Myrtle Beach, SC area which is a tourist area as well and we have reports of robbery and murder and the town doesn't shut down because of it. The excursion that we booked was refunded, but we felt there could have been another benefit added such as a meal at one of the restaurants on the ship at no extra charge, for example. We did not understand why we had to spend an entire day at sea due to not stopping at Roatan. Maybe NCL knew more about the situation than was public knowledge and it was for our protection.
Otherwise, we had a great time. .We would definitely plan another cruise with NCL.