February 2014 - Grandeur of the Seas to Caribbean - Eastern
The assistant waiter, waiter, head waiter, maitre d were 5 STARS in professionalism and overall kindness!
They were always smiling as they performed their jobs.
The common areas of the ship were not always clean (bathrooms). In addition, dirty glasses and plates were not always removed as quickly as they should have been from the centrum, pool area and open areas of the ship.
The library area was pathetic...one cabinet with shelves contained a few books and some games. Traditionally, free decks of playing cards were provided upon request, but not on this ship.
The guest services providers were inconsistent in the performance of their jobs. Service depended on who was assisting at the moment.
The computer availability was pathetic. I felt that the charges to use this amenity was ridiculous!
Shampoo, conditioner and lotion containers are normally provided everywhere, not on this ship. One roll of toilet paper was left daily in addition to the small amount left on the roll. On the last evening, we were not given the extra roll and ran out of toilet paper. I went out in the hall and requested a roll of toilet paper which another cabin steward gave me.
The Windjammer servers and food were good as well.
I have cruised on Carnival, NCL, Holland America, Princess, Celebrity, and a French cruise line. My cruises on Royal Caribbean and Celebrity were overall the most disappointing in all areas except the dining room experiences. The dining staffs, especially the waiters and assistant waiters, were exceptional!