June 2014 - Norwegian Epic to Europe - Western Mediterranean
I had a Haven Spa Suite Cabin 14139, which gave us the ability to use the spa facilities and thermal pools as much as we wanted, while still having access to all the amenities of the Haven area on Floors 16 and 17, including a butler. The concierge service was the best! Ryan and Roel were very hands on in getting dinner and show reservations for us, and they were always on the dock each morning to ensure we got to our tour buses. We also received priority tendering back to the ship after our tours. On port days, Haven guests also had use of an express elevator. With almost 5000 people on the ship, this is a great perk! The Haven Restaurant served great food, and there never was a wait. The Haven Staff was the best on the ship.
I also ate in 3 Specialty Restaurants. Cagney's Steakhouse had great steaks, but slow service. The Cucina Restaurant was one of the worst Italian food restaurants I have ever been to. I ordered spaghetti and sausage, which was not served with a red sauce, but instead an olive oil which did not have enough sauce. The service was also very slow. This was not worth the $15 per person up charge. The French Restaurant, Le Bistro, had great food and fast efficient, friendly service. For an extra $10, we ordered a great lobster tail meal, which came with 2 tails. The staff, including the management made great effort to make all dining experiences positive and memorable.