October 2015 - 8 Night Eastern Caribbean (Miami Roundtrip) Cruise on Carnival Breeze
Carnival Breeze is an awesome ship, however, the embarkation process in Miami is nothing less than disgraceful. If you are traveling with anyone who has a disability or a small child in a stroller expect to be treated like dirt!!! The so-called "guest reps" are RUDE beyond imagination and not very knowledgeable about procedure. We were sent to 5 areas before we FINALLY got to board. We didn't even have the opportunity to get an embark group picture due to the employees that did not have a clue what they were doing. With a passenger on oxygen ( which got low during all this mess) and a screaming 4 year old and a wet baby who was hungry while we were shuffled around again and again - it pretty much RUINED our first day and part of the second. Everyone was stressed, mad, irritated and had a big headache. GET IT TOGETHER MIAMI - your employees are awful!!!! We were even yelled at by an "old man" calling himself a "guest rep" to MOVE IT!!!!!! We basically told him to GO TO------! NEVER again will we sail out of Miami and we will think twice before even booking Carnival again. By the way - getting a shuttle after the cruise was a night-mare too - just saying!!! Good luck if you sail out of Miami.