October 2015 - Carnival Breeze to Caribbean - Eastern
Carnival Breeze is an awesome ship, however, the embarkation process in Miami is nothing less than disgraceful. If you are traveling with anyone who has a disability or a small child in a stroller expect to be treated like dirt!!! The so-called "guest reps" are RUDE beyond imagination and not very knowledgeable about procedure. We were sent to 5 areas before we FINALLY got to board. We didn't even have the opportunity to get an embark group picture due to the employees that did not have a clue what they were doing. With a passenger on oxygen ( which got low during all this mess) and a screaming 4 year old and a wet baby who was hungry while we were shuffled around again and again - it pretty much RUINED our first day and part of the second. Everyone was stressed, mad, irritated and had a big headache. GET IT TOGETHER MIAMI - your employees are awful!!!! We were even yelled at by an "old man" calling himself a "guest rep" to MOVE IT!!!!!! We basically told him to GO TO------! NEVER again will we sail out of Miami and we will think twice before even booking Carnival again. By the way - getting a shuttle after the cruise was a night-mare too - just saying!!! Good luck if you sail out of Miami.