December 2014 - Norwegian Jewel to Caribbean - Western
The Norwegian Jewel and it's staff provided above service in all areas. My complaint is with Cheap Cruises. It started with the inability to reach, or receive a return telephone call from Kim Weidler. No one in my party was able to reach her with our various questions prior to the cruise, which resulted in some problems aboard ship. Fortunately, the Norwegian staff did what they could to make us happy, and all went well from that point. I have cruised with Norwegian previously, as well as Carnival. I liked the diversity of ages represented on Norwegian; Carnival seemed more focused on the 40 and under age group. I also liked the entertainment better on Norwegian; the Deja Vu (not sure of name) duo was spectacular, as well as the juggler.
I also enjoyed the food, especially in O'Shannon's and Azura. Excellent service, fasicnating menu and attentive wait staff. Oh, and the photographers - outstanding. I have a large selection of pictures to chose from upon my departure, with lasting memories of my family and friends.
Only down side was the pull out bed. It wasn't very comfortable initially, however once our room steward learned of this, he immediately took steps to ensure our comfort. Way to go Barrington!.
I will not be using Cheap Cruises in the future.