July 2015 - 7 Night Western Mediterranean (Rome Roundtrip) Cruise on MSC Divina
The boat was clean and nicely appointed. The buffet was disappointing in its variety and quality for all meals. The orange juice was terrible and tasted very artificial. The Black Crab was good for dinner. Our waiter, Jerry, was very accommodating. The waitstaff had trouble taking drink orders -- if it wasn't a daiquiri or Rum and coke the staff had difficult understanding the order. Language barrier. Breakfast at the Black Crab was disappointing. It took a long time to get a simple glass of water. Many times the waitstaff didn't understand what we wanted -language barrier. We could not get maple syrup at one breakfast.
We did not like being charged for gelato when the "self-serve" ice cream was frequently unavailable/ran out and only available for a very short time during the day.
Daily newsletters said we had to carry out passports at each port. Why were we required to carry our passports when disembarking when we were never asked to produce them upon embarkation at each port?!
Daily newsletters should be delivered BEFORE evening so we can plan earlier for the next day.