April 2017 - Norwegian Breakaway to Caribbean - Bahamas
My stateroom was excellent and well-cleaned. The entertainment at night was excellent- dualing piano shows, comedians, Broadway show, acrobatic dinner. The excursions were great, and the check-in/out process was easy. The variety of day shows was great. The dine as you want restaurants were always available with good service.
I think the buffet could use improvement. Very chaotic and cafeteria-like, not very tasty, too many entrances so hand-washing on the way in wasn't enforced. I've been on Royal carribean and I liked how there was two entrances with staff standing outside with purell machines, it wasn't as chaotic, and the food was much better tasting and variety. The staff also didn't seem very friendly or professional in buffet area and elsewhere. Many staff couldn't understand or answer my question (ie front desk, pool area), and the cruise director didn't have the fun energy that is usually common. Both actually were a little rude to excited guests (ie making fun of them). I also was disappointed in pool/hot tub situation. Adult pool was beautiful, and kids was small. I would have been fine with that except for the adult hot tubs were not enforced at all (kids were in all hot tubs all the time, even with signs that said "adults only". Staff stood there and did nothing. Seemed unfair that I couldn't let my kids enjoy the beautiful pool if I wasn't able to have a pee and chaos-free hot tub experience.