December 2015 - Celebrity Reflection to Caribbean - Eastern
Celebrity has long been our favorite line and we have been dedicated to the brand until now. They are more "adequate" than "above average." Overall staff is great. Most of the time, they went above to meet customer service. There were a few that made excuses or did not want to be bothered. Staffing in Food and Beverage appeared to be lacking and it showed in service (you had to ask for water to be refilled, followed-up on requests, etc.), which was not the Celebrity we have grown accustomed to. Food quality and choice was much to be desired, especially in the non-specialty dining. The buffet was referred to as "eating at the trough" by a few cruisers. Absolutely terrible. For specialty: Murano=Great; Tuscan Grille=Good; The Porch=Bad Service; Lawn Club=Bad Service. Why bad service? There simply were not enough servers to handle the tables.
Celebrity does have nice ships, excellent staff, great bar service; however, in what appears to be corporate cuts (in staffing and food), has made Celebrity just OK.
Further this was touted as a HOLIDAY cruise. Someone forgot to tell the crew and the kitchen. It was the same food as a regular cruise. The only difference was the entertainment staff created a Christmas show; other than that and that the cruise was during a holiday, why call it a "holiday cruise."
PLUS, remember who is off for holidays? Children. 25% of the passengers were kids. So, if you think of Celebrity as a non-kids playground, think otherwise during any holiday.