JennyTravels

JennyTravels
Third Mate

Hometown: Pelham, Alabama
Joined: 01/15/2016
3
Cruises
2
Reviews
8
Helpful Votes

About JennyTravels

Retired and continuing my passion for travel. Love cruises but recently took a six week road trip with our new Subaru from Alabama to the Canadian Rockies. Excellent trip. This year hubby and I are taking the family to Alaska on a land/ cruise package, spending time in the Smoky Moutains, Williamsburg, VA and a long Pacific Islands cruise with HAL. I love exploring and meeting new people and seeing how other people live!



Following

JennyTravels's Past Cruises

Caribbean Princess

December 2016 - Caribbean Princess to Caribbean

Disappointed!

My favorite part of the cruise was getting together with friends and enjoying time spent together in the warm Caribbean sun. Stop!

 

Caribbean Princess is really showing her age, but more importantly, there are issues that even an updoming refurb ( scheduled for March, 2017) can't fix.  Poor management would be my assessment.  The major areas of disappointment were in the following:

Cleanliness

Food quality and variety

 

 

 

 

 

 

Service issues

 

Cleanliness was a problem as there were bits of food, dirty cups/dishes all around the ship, both inside and out, left for more than a day. Dirty tables, windows, displays.  There was a lack of antibacterial liquid dispensers throughout the ship and often I found them empty.  Our cabin lacked hot water for 5 days ( only lukewarm to cold) and after 3 reports to maintenance by our cabin steward and 2 visits to the front desk, nothing changed.  Also my husband did develop food poisoning during the last few days of the cruise.

 

Food Quality and Variety- we were on a 15 day cruise, as offered by Princess, but the menu was the same on a 7 day rotation.  That wouldn't have been too bad, except the choices were not that great.  I am a frequent Princess cruiser and found the food on Caribbean Princess to be below the norm for a Princess cruise.  We were blessed with a great dining room waiter that advised us what was best each evening and he was spot on correct.  He ( Warit ) was delightful and deserves praises!  Horizon Court buffets were boring and of cafeteria quality.

Service- totally hit or miss.  Some servers were very good to bring you beverages, clear tables, etc. while others working in the same area did very little!  This is a managament problem for sure.  I think the automatic gratuitie system perhaps has killed the "incentive" to actually work/serve.  In retrospect, hubby and I should have had the gratuities removed from our account and just tipped those that served us.  We will be prepared to do this on our next cruise, but frankly have never had such a service problem before.  Additionally, the adult only pool ( Aft) was nice BUT there were no pool towels kept near the pool.  One had to secure pool towels from the midship area ( a long way away).  Seriously, a pool with no pool attendant or towels? In the International Cafe area, some servers were just wonderful while others walked around in a daze.

 

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Star Princess

May 2016 - Star Princess to Alaska - Gulf of Alaska

Excellent Service

While hubby and I are seasoned travelers, this trip comprised family members from all over the United States, both young and young-at-heart!  Let me say, everyone in our family group had a great time! Always something  for everyone to enjoy, not to mention Alaska is pretty awesome by itself! Princess provided excellent service that was cheerful and family friendly.  We enjoyed a wide selection of food items from pizza to fine dining in the Crown Grill, all prepared and served with excellence.  Exceptionally cheerful and helpful crew in every department.  Nice variety in the shore excursions, again something for every age group.  Entertainment on board the ship was good and offered a nice variety.  

The younger kids club ( age 3+) was ok, not great.  The staff person had a very heavy foreign accent and was difficult for our grandchild to understand her.  While she smiled, I did not feel comfortable in leaving grandson for any length of time.

We received the all inclusive beverage package as a perk in our booking.  I probably would not have purchased it, but since we had it, I sure did enjoy using it for specialty coffees,milk shakes and hard ice cream, occasional glass of wine or beer.  Others in our group that had the package, used it to the fullest extent and thoroughly enjoyed it. I am suggesting that you consider a beverage package, as the beverage costs can add up significantly to your bill.

The Star Princess is a nice size ship for me, not too big and not too small.  I have sailed her before ( Baltic) and thoroughly enjoyed that experience as well.  She is looking a little worn, but I understand she is due for a refurb soon.  However, with that said, she is clean and comfortable. We never felt crowded or like we had to wait for anything.  The Guest Services desk was amazing.  Anything we requested help with, from the request for a soldering iron, to a repair on the rented tux to a small problem with a specialty dining perk were handled with the greatest of ease, cheerfulness and were followed up with a call back making sure all was fine!  Incredible service in my book! Happy

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JennyTravels's Tips

Caribbean Princess Caribbean Princess - Do not judge Princess by this ship! Many seasoned Princess passengers agreed, if this was your first Princess cruise, you would never book them again. Book a different ship. A refurb will not fix these problems.
Star Princess Star Princess - If possible, book a balcony, mini-suite, suite cabin while going on an Alaskan cruise. We enjoyed our balcony a large amount of time while on the ship for viewing glaciers, wildlife, etc.

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shared a quick tip for Caribbean Princess"Do not judge Princess by this ship! Many seasoned Princess passengers agreed, if this was your first Princess cruise, you would never book them again. Book a different ship. A refurb will not fix these problems."

added Dec 30, 2016 cruise on Caribbean Princess to their profile.

reviewed their Caribbean cruise on Caribbean Princess and gave it 3 stars!

received a helpful vote on their Star Princess cruise review - Excellent Service

commented on the roll call for Dec 30, 2016 cruise on Caribbean Princess - "Has anyone sailed the Caribbean Princess..."

received a helpful vote on their Star Princess cruise review - Excellent Service

received a helpful vote on their Star Princess cruise review - Excellent Service

received a helpful vote on their Star Princess cruise review - Excellent Service

received a helpful vote on their Star Princess cruise review - Excellent Service

received a helpful vote on their Star Princess cruise review - Excellent Service