January 2015 - 7 Night Bahamas (New Orleans Roundtrip) Cruise on Serenade of the Seas
We left a day late because of a broken water pipe on the inbound cruise. Stuff happens. The problem is the way the situation was handled in MSY, and then onboard. Basically, we got zero, nada, nothing, for missing a day at sea enjoying our cruise. We stood in line for SIX HOURS to get onboard! Yes SIX HOURS! Cold pizza, hamburgers, were sent into the terminal for approximately 10% of the guests. Nothing to drink.......nothing. No chairs for the elderly, nothing. Eventually they threw off about 500 guests to make the cruise work. Bad for them, bad for us. No open bar, nothing. We then could not get on the private island due to winds......it happens. We then received a $100 per person credit for our inconvenience.......sorry not near enough. They of course charged me for a loss day my drink package. No credit there...........Very very bad decisions in MSY by local mgt. We could have cleared security earlier, and waiting in the designated "waiting area"!!!!! What a concept! Chairs and everything! Showed up a 10:00am........got on at 7:00pm........you decide.