March 2017 - Navigator of the Seas to Caribbean - Southern
The cruise started out of the very inadequate Miami port - more on that later - day 1 was uneventful except our junior suite telephone did not work (took 3 days to get a replacement). Second phone also could not accept transferred calls. Day 2 started with a request for anyone with O negative blood. That's not good - then it quickly turned to we are turning around and heading back to Miami - the person was airlifted off - and we were back on our way. We made all ports fine - good work by the captain. Weather was slightly off and slightly rough all week - but again we made all ports - i heard other royal ships could not dock in all ports. Again good job by our captain. Further - shows were good - entertaining. Ship band and singers very good! Now on to more issues - we purchased a special California wine tasting dinner through Royal corporate for day 3 - we did the purchase 6 months before the cruse - when i inquired about where to be - the response was what dinner? well it even showed on my itinerary on the tv in my cabin - i asked for a manager - that is like asking for the president - again it took several days to get credit and i was finally told that this was deleted a few months ago - Royal had my $$ for 6 months and never felt an obligation to return my funds until i complained vigorously. Now onto more - our toilet had to be replaced - the chefs table was cancelled at 4:30 on the day of the event. But i will say by now management knew me and did take care of us. they did a special chefs table on the last night and then gave us a 30% off a future cruise. I do think when the proper people found out what was happening - things got attention. Disembarking was a joke - the escalators - all of them were broken at Miami port - again Royal needs to evaluate Miami - its a terrible port. Luggage also was a mess - my wife's bag came off - but no where was mine - after looking for any agent that cared to help - i filled out a lost/stolen bag form - then all of a sudden my bag comes out way after the last bags were sent - who knows what happened to my lost bag form. After all of this - i still say we had fun - the ship needs work - but Royal did get it right.