August 2014 - Celebrity Silhouette to Europe - Eastern Mediterranean
My wife and I enjoyed a generally nice cruising experience with some friends. The ship was great, food was good, wait service so-so. We had some great excursions, and saw some amazing scenery. The one big disappointment for us came during an excursion to Katakalon--the Mercouri Winery tour, which included a trip to Olympia. We had a very knowledgeable guide, hired directly by the cruise line. He knew a lot about the history of the island, and he knew the shops as well. After a visit to Olympia, he took us to the marketplace just outside the stadium, where he encouraged us to buy souvenirs, including olive oil and saffron. The owner of the shop would take our order for olive oil, and ship it directly to our home. We felt this was a great way to bring gifts home to our family and friends--order real, locally processed olive oil from Greece, and have it shipped home to avoid any hassles. We paid close to $300, and filled out all the shipping information.
Two months passed, and no olive oil. I contacted the cruise line, but they said they bore no responsibility for the actions of either the shop or their hired tour guide. They directed me to Royal Media, owned by the parent company--but they also disavowed any responsibility for our experience. Ultimately we had to deal with our credit card company. The issue is still not resolved, and while we may potentially get our money back, we would still rather have had the olive oil, as we were left with no gifts for family or friends to deliver. Needless to say this soured out overall cruising experience, and our experience with Celebrity. It would be nice to feel we could trust the representatives and contractors of the Cruise line--but unfortunately that wasn't the case!