April 2016 - 3 Night South Africa (Durban Roundtrip) Cruise on MSC Sinfonia
1) Crew attitude (apart from waiters) rude, short and couldn't care less. 2) Food, (Was promised it would be amazing) was super average. 3) Prices all in US$. It becomes evident that MSC are going to wring every last cent out of you at any opportunity! 4) Drinking water, not available for free other than on deck 11. A sign on the deck 11 water dispenser saying that you may not fill your own water bottles due to hygiene means that you are forced to pay for clean drinking water by buying it or using mini bar water. 5) Queues. Be prepared to queue for EVERYTHING and I mean EVERYTHING. 6) Entertainment, sub standard and bland. Staff have a no-care attitude, you can see they are just going through the motions. 7) Constant PA announcements mean that you are constantly bombarded by noise. When disembarking from the MSC Sinfonia onto Portuguese island there are disembarkation announcements every 15 minutes for 3-4 hours. Should you decide to stay behind on the ship you have to endure the same message over 16-20 times in the morning. Unbelievable! 8) Be prepared to be charged $1,50 for a Unicef fund raising initiative. Unless you specifically request not to be charged by MSC, they will dock the amount from your bill. Requesting that the charge be removed involves waiting in queues to get to a service consultant at reception. Surely this should be an opt IN service and not an opt OUT service?
Overall, if you are looking for a relaxing and "different" holiday, I suggest you stay far away from MSC Cruises in South Africa. You would be well advised to spend your money elsewhere.