August 2016 - 7 Night Western Caribbean (New Orleans Roundtrip) Cruise on Carnival Dream
Fell ill $125.00 Assessment then $2700.00 charge to Credit card No estimate or details.
Medical staff ok but they made a decision with no consultation or options given to take us off the ship via Coast Guard Cutter. Midnight, 75 mile ambulance ride then charged my credit card $2700.00 with NO itemization or details or approximation on charges anticipated. Another one of their revenue enhancement policies along with BLOCKING my global roaming phone when I had bars and could see the cell tower. Worst part is they denied they were doing it with their customer facing folks lying to me (they don't know) but when I challenged their management on it they refunded the full price for the service. Why would they do that? To protect the revenue from the 2000 others who did not challenge it. Like clockwork bars there .at 1 minute to 6 I have roaming, 1 minute past 6 same bars no reception. Blocking a service I pay for to charge $2.00 a MINUTE on cabin phone. Don't use these people under ANY circumstance. They did call to check on health issue but likely only to assess how much they could get away with charging sick customers with no options. NOT GOOD