September 2016 - Carnival Dream to Caribbean - Western
Confirmed the smell is still on the Dream but that wasn't nearly the worst part. When embarking from NOLA (boarding time was 1:00PM)our bags had not shown up at our cabin at 5:00PM even though there were bags outside adjacent cabins. I checked with Customer Service who told me to check the pile of bags that were missing tags and it was still early. 6:00 went by and still no bags and I returned to customer service who me it was early and to come back if the bags had not shown up by 8:00pm. This took a little leap of faith since we have now left the dock. Return to Customer Service at 8:15PM - still no bags. They didn't seem concerned and took a description of the bags to send to housekeeping to investigate (imagine the prospect of a 7 night cruise with only the clothes on you back). At 9:30PM, we heard bags being dropped off outside our room....FINALLY right?? Opened the bags to find that someone had gone through the luggage and removed some of our clothes and personal items!! We had done some shopping in NOLA before the cruise and they took a number of new items as well as used clothes and personal items. Immediately reported this to Customer Service who treated us like idiots and asked if we had forgotten the items at home or in the hotel....a pair of shoes maybe, but over 20 different items? We had to file a report and have OUR CABIN searched and be told there wasn't much they could do and they hoped we had insurance. After expressing our displeasure at the lack of concern by the staff, we provided a detailed description of the items which they said they would distribute to the housekeeping staff....but they can't look in bags or even closets so unless the items were laying around on the floor or furniture....
Very disappointing that no police report was filed and very little effort was made to investigate and locate our items.
Word of warning - even though Carnival asks you to check your bags unlocked I wouldn't....horrible experience to start the cruise.