January 2015 - Norwegian Jewel to Caribbean - Western
The actual cruise was nice and the staff was always helpful and courteous. The boat was kept clean.
Thank you to a young German woman ,she was from Stuttgart .and I believe her man was "Anke" .
she helped with a problem.
My main concern and unhappiness came from the shore side phone personnel. They were adamant almost to the point of arrogant .When I changed ground transportation and ask for a refund because I had found a more convenient flight. I was given a line of bull. It was to late for any kind of refund, I could not get off the boat in time, I would have to wait in long lines at customs. .. Absolutely No way....
All this proved to be false. I feel I was not told the truth or dealt in an honest way
Norwegian staff on board gave me a refund . WE made it to the transfer on shore quickly and airport ( Hobby, Houston with plenty of time,!