December 2014 - Maasdam to Caribbean - Eastern
Our experience on the Maasdam was less then positive. My partner and I cruise a lot and this was our first and last time sailing with Holland America.
The experience started off on a negative note with lunch at the buffet. Lines were confusing people did not know where to line up, the plates that were handed to us with our food were so hot they burned your hands, the staff did not listen to you and just tossed whatever they thought you said on your plate.
Next came the muster drill. This lasted more than 40 minutes. Most of which was spent standing packed together waiting for other passengers and the long drawn out instructions presented over the P.A. system.
Our first dinner was spent in opening seating because due to the ship not giving us early seating as requested. This was corrected on the second night and our server Andrei was excellent and the menu in the main Rotterdam restaurant was excellent. Beyond that food in the other venue options was mediocre.
Entertainment on the ship for us was mixed. The Broadway night was great as was the comedian and the Elton John impersonator.
Due to an unfortunate event on a dive excursion and my assistance in saving a gentleman’s life the Captain provided us with a dinner for two at the Pinnacle restaurant. We thought it a nice gesture and unexpected. We made our reservations for the last night. The dinner turned out to be a two and a half hour drawn out mess. It took forever for the wait staff to get us menus, take our orders and serve our food sometimes with as much as 40 minutes in between courses after 2.5 hours we finally decided to leave without having dessert.
Our cabin was 363 on the lower Promenade. The room was worn with paint chipping from the door wells and old carpeting. The ship defiantly needs to be restored.
If you are taking children expect to entertain them. There were not many activities for young people.
Music at the pool was by a one man pan drum that reminded me of a high school band member.
So if you don’t mind a ship full of older passengers with a mean age of 60, mediocre service and poor entertainment options the Maasdam is your ship. But first you might want to check out some of the other cruise line options before you commit. Just because the cruise is a good price is not a tradeoff for spending seven days unhappy with your decision.