GillesDeslaurie

My wife and i have cruised with Princess 35 times So we are ELITE!.

Our last 16 days on Emerald Princess turned out to be the worst cruise we ever had. We complained to the Head waiters who told us to file a complaint with Princess because he told us the nobody care anymore on Emerald! Our dinning waiter who has been with Princess for the last 7 years told us that this Captain is no more interested to care for the cruisers and employees.

On the first 8 days cruise, on the 6 days they ran out of banana, strawberries, cucumbers, celery, cherry tomatoes while we are paying for 8 days cruise!

Worst ice cream that we took to our room to let it melt...terrible cheap product...good for the pigs!

The Horizons Court conversation was Emerald is no more what it was...Elite cruiser couldn't stop talking about the good time.

Above all the the Captain Circle meeting NO OFFICERS WERE PRESENT TO GREET THEIR MOST IMPORTANT CRUISERS...AT time the recognition for the the most cruises done...no officer were there to shake the hands of the best of all, the captain was shinning without being present...

At the swimming pool, everybody were looking for pool towels, as I show my Elite cards asking for towels, i was told to write to Princess because they don't have enough towels for the cruisers, as i insisted...the deck attendant spent at least 15 minutes returning with one towels while my wife and I needed at least 2! A big joke! 

Handicap rest room were always OUT OF ORDER>>.> I went to customers desk to complaint, I was told that someone was to call me...two days later two of them were still OUT OF ORDER while no one ever called me!

Security were ignoring children diving and jumping in the pool at one time a kid dived in the face of a lady who sent the rest of her cruise with a BIG BLACK EYE!

Horizon Court served Pork at least 4 times a week, bad choice of food, no sweet pickle and onion, no olive,,,three days before our second cruise...they no longer had orange  for their cruisers...i had 2 in my room, as i walked in the morning to eat one of my orange there was 4 cruisers asking me where I had an orange...I complained to a head waiter who told me to write a complaint to Princess....

We were told many time that Princess is going DOWN HILL!

Princess owe us money to reimburse us for doing such a bad cruise...

PS: In the past we cruised on the Emerald 2008 (Twice) 2011, 2013 and 2015/2016....NO MORE ON EMERALD!

Our next cruise will be on Celebrity or Royal Caribbean!

Gilles Deslauriers/Claire Paquette