July 2016 - Explorer of the Seas to Alaska - Inside Passage
The food is excellent! But we had two very disappointments: 1st. when we got on board, one of our luggage was not delivered. We would like to tag the luggage ourselves, but your staff did not allow us to do it. The consequence is that the tag was lost, so that your staff could not deliver it. It took hours for us to looking for the luggage. Because my 90 years-old mother put some of her medicine in this luggage, she needs it every 4 hours. If we could not find the luggage in time, my mother might be in very danger. Your staff need to pay much more attention to luggage!!! Secondly we rented a wheel-chair ourselves from other company. But when we wanted to leave the ship, the wheel chair was disappeared in front of our room. One of your staff collected it BEFORE we left the ship, and at last you could not give it back to us. It does not make any sense you collect wheel chairs before people leave the ship. Even the wheel chair is yours, people still need them to leave the ship. You really should collect them in the area where people wait for taxi. I was pretty lucky because I purchased insurance for that wheel chair, otherwise I don't know how I can return the wheel chair, or how much it will cost me to pay the rental company???