Imported into NYC from Oregon in 2010.
Children in the pools and hot tubs is bad enough, but when they are babies in diapers and when pool personnel are informed they say it is okay, that is way to much. I have been on several other cruise lines and never seen this in the full sized pools, kiddie wading areas yes. Babies should not ever be in a hot tub - EVER! If the parents are ignorant of this fact, pool personnel should inform them.
Buffet - Food is not rotated and goes bad and tables not thoroughly cleaned
No urinals in Mens Restrooms - Seats not lifted and was a mess consistently
Room Steward - Rarely available, did not clean well (drew a heart in steam of bathroom mirror and it was there days later), had to call for towels on 2 occasions.
No trashcans, except staterooms and restrooms. Trash was seen all over the ship just tossed down wherever.
Issues with purchased photo package - 10 (8X10) photos included, but they print all your best pictures huge and expect you to pay $30 each for them. After contacting a manager with were given an exception, but only would print in color, not B/W or Sepia.
Gelato bar - Had 14 flavors listed, same 8 every day, and every day I asked if they would have a different flavor and was told "Tomorrow", tomorrow never came.
Reasons for 2nd Star:
Ship was pretty, atrium staircase phenomenal and pictures do not do it justice.
Main Dining Rooms (Eat ALL your meals here) - They are open for Breakfast and Lunch - Food excellent - very small portions (order more than 1 entree if you are hungry). had to keep on servers to bring ordered items at times (i.e. milk, toast, side orders)
Desserts - Heavenly!
Ship staff were friendly and approachable, not always easy to talk in English with.
I would never intentionally book another cruise with MSC, unless I am assured sanitation issues have been addressed.
"Bermuda Great - Celebrity Customer service seriously lacking!"
"Autumn in NE - Beautificent!"
"Christmas and New Years = Awesome!"
reviewed their Caribbean - Eastern cruise on MSC Divina and gave it 2 stars!
checked in for the roll call for Dec 2, 2017 cruise on Carnival Glory!
checked into December 02, 2017 cruise on Carnival Glory roll call and is traveling with 1 other guest.
added Carnival Glory to their favorites on their profile.
uploaded a photo album from their Norwegian Breakaway cruise on 2015-01-18
added Jan 18, 2015 cruise on Norwegian Breakaway to their profile.
added Carnival Cruise Lines to their favorites on their profile.
added MSC Divina to their favorites on their profile.
checked into June 18, 2016 cruise on MSC Divina roll call and is traveling with 1 other guest.
checked in for the roll call for Jun 18, 2016 cruise on MSC Divina!