Imported into NYC from Oregon in 2010.
Children in the pools and hot tubs is bad enough, but when they are babies in diapers and when pool personnel are informed they say it is okay, that is way to much. I have been on several other cruise lines and never seen this in the full sized pools, kiddie wading areas yes. Babies should not ever be in a hot tub - EVER! If the parents are ignorant of this fact, pool personnel should inform them.
Buffet - Food is not rotated and goes bad and tables not thoroughly cleaned
No urinals in Mens Restrooms - Seats not lifted and was a mess consistently
Room Steward - Rarely available, did not clean well (drew a heart in steam of bathroom mirror and it was there days later), had to call for towels on 2 occasions.
No trashcans, except staterooms and restrooms. Trash was seen all over the ship just tossed down wherever.
Issues with purchased photo package - 10 (8X10) photos included, but they print all your best pictures huge and expect you to pay $30 each for them. After contacting a manager with were given an exception, but only would print in color, not B/W or Sepia.
Gelato bar - Had 14 flavors listed, same 8 every day, and every day I asked if they would have a different flavor and was told "Tomorrow", tomorrow never came.
Reasons for 2nd Star:
Ship was pretty, atrium staircase phenomenal and pictures do not do it justice.
Main Dining Rooms (Eat ALL your meals here) - They are open for Breakfast and Lunch - Food excellent - very small portions (order more than 1 entree if you are hungry). had to keep on servers to bring ordered items at times (i.e. milk, toast, side orders)
Desserts - Heavenly!
Ship staff were friendly and approachable, not always easy to talk in English with.
I would never intentionally book another cruise with MSC, unless I am assured sanitation issues have been addressed.
"Bermuda Great - Celebrity Customer service seriously lacking!"
Captain Demitrius – Funny, approachable and did a great job avoiding as
much of the storm (Arthur) as he could.
Cruise Director Ken – Did a fine job and we were pleased.
Captain’s Club Ashley – Did everything in her power to help correct major
grievances to be voiced later.
Entertainer Jonny Mantra – Was excellent and we really enjoyed all his
Bartenders Stevo and Ricky in Sunset Bar – Were AWESOME!!!
Guest Relations – Had many issues that were NEVER resolved.
Senior Bartender Keisha – Mast Bar, took over 20 minutes to get an order
placed and then it was incorrectly made.
Sunset Bar – Noise filtering into cabin 9162 was at unacceptable levels.
Cabin Stewards – Pathetic, had to be asked daily for simple things like
keeping a bottle of champagne iced, that was provided by Celebrity.
Lack of daily flowers as promised in amenities of Concierge Class, this
could be considered a breach of contract. We were eventually given a
complimentary bouquet by someone; it did not include any card or reason
for our receiving it.
I purchased 2 special occasions for this cruise, which I managed to keep
a secret (for me this is very hard to do).
The first was a birthday package to be done on July 1st and a Romance Package
that was to be done upon departure, as this cruise was our honeymoon.
When rooms were cleared for occupancy @ 1PM, our room was not even done being vacuumed,
and there was no sign of the set up for my “surprise” romance package. When I queried our Cabin
Steward (Marissa), she blurted out that this was scheduled for July 1st
with the Birthday Package – Guess what – Now both surprises were
blown. Needless to say this was disconcerting, to say the least. I
proceeded to go to Guest Relations to attempt to sort it all out. I was
assured it would be done ASAP. Well ASAP ended up being turn down
that evening. The “plush” bathrobes I thought I was purchasing are NOT
PLUSH, the cabin bathrobes were much nicer and this is what I expected to be included in the package.
Guest relations also assured me that the included dinner would be
scheduled for Normandie at the 6:30 requested time. This never
happened; I ended up needing to schedule it myself on July 1st at one of the only remaining available times,
as Guest Services personnel never got around to it. These issues were
brought up to an Officer of the ship during the Meet and
Mingle and he assured us he would get to the bottom of it and get back
to us. Never heard a word, nor saw him again. Ashley in the Captain’s
Club, after hearing of our issues during the Captain’s Club meet and
greet, provided us with a cheap bottle of Chardonnay and managed to
provide a free dinner in Q-Sine. It was all she could do, and it was a great
effort, but in no way made up for what had transpired.
Additional issues included one entertainer in the Sunset Bar was
exceptionally loud. We complained and received a phone call from someone saying that
his volume would be reduced after 10PM, an acceptable compromise. It was not reduced, in
fact I am certain it was louder on the last 2 nights of the cruise, as I went
up there and could not even have a conversation with the bartenders.
Children in bar areas after 10PM, if this is an acceptable practice it should
Drink of the day – I had the classic beverage package that included
alcohol and for the first few days I was sampling the drink of the day,
Rum Swizzle, Rum Punch, Yellow Bird – Consistency did not exist, I had 1
Yellow Bird with absolutely NO pineapple juice, I watched it being made.
All the other drinks were by no means much better. If you are going to
have a drink of the day, ALL your bartenders should know how to make it
and have the proper ingredients available. I ended up ordering Gosling’s
Rum and cokes for the remainder of my cruise and several times, I had to
substitute Bacardi as bar was out of Gosling’s, also very unacceptable as
Gosling’s is the rum of Bermuda.
Prior to boarding, (and this should have sent a red flag), I attempted to
get the dinning scheduled that came with my Premium Romance Package
to ensure I could have it on day and time I wanted. After more than two
hours on the phone, being transferred, cut-off, and just placed on endless
hold, I eventually hung up after 55 minutes (the time it took to cook and consume dinner),
calling the phone number from their site. I gave up and contacted
our Cruise Consultant that eventually told me that this could not be
accomplished until boarding. I would think in today’s high tech world you
would be able to schedule this in advance or at least put a disclaimer in
the package saying that the dinner cannot be pre-scheduled and must be
done once on board.
I have cruised before in lessor staterooms and have had much better service.
"Autumn in NE - Beautificent!"
"Christmas and New Years = Awesome!"
commented on a MSC Divina cruise review. - "We were lucky enough to get a free cruise with MSC, and feel the same way. It was not my worst cruise that is still reserved for our Celebrity debacle..." read more
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