November 2013 - Carnival Legend to Caribbean - Western
On November 26, we missed the Carnival cruise ship in the Cayman Islands by a few minutes due to traffic. We tried everything in our power to be there on time. We were on hold with Carnival on a cell phone, for over 20-minutes in a cab, in an attempt to inform them of our traffic situation, but by the time they answered the phone, we had arrived at the gate and were speaking with the gate agents as the boat sailed away. The gate agent handed us an envelope with our wallets and passports, and a written description of their contents, but neglected to telephone us.
From that moment on, we incurred numerous expenses to try to rejoin the cruise in Belize, but were ultimately informed that we should return home, as it was doubtful that the ship would be able to port in Belize, or even in Roatan which was the following stop, due to weather conditions. Carnival informed us that if we flew to Belize that it would be at our own expense.
Broken-hearted, we began making arrangements to return to New York. This first cruise, which was to be our second anniversary celebration, ended in disaster. We feel abandoned, and neglected by Carnival.