May 2015 - Freedom of the Seas to Caribbean - Western
The Windjammer and Dining Room food was sub par and reminded me and my husband of a Golden Corral buffet. As such, we had to upgrade to a premium dining package ($280 for both of us for the week) so we could eat at the better restaurants every night.
However, the staff was amazing. In regards to service:
The dining staff: Elvira in Leonardo's, Bien Bayais, Michael Luna, Toma Kusic, Amanda Frederick, and Greggie in Chomps. I could not believe how much they remembered about us and our preferences and/or went above and beyond to exceed our expectations.
Room Steward: Iwayan Panca Adnyana absolutely thrilled us with his greetings in the hall and towel creations. Additonally, there were times when we left for a short period (didn't put the make up the room sign out) and would come back to an emptied trash can, made bed, and/or replaced towels. He was spectacular.