April 2015 - 7 Night Bermuda (Miami Roundtrip) Cruise on MSC Divina
This is a bit of 'good news/bad news' review of the MSC Divina on a 7-night round trip Bermuda cruise from Miami.
First, the good news: The Divina is quite possibly the cleanest ship we have been on (and we have cruised over 25 times on five different cruise lines.) The entertainment was quite good. The buffet is large and has adequate seating, even during prime dining times. Our balcony stateroom was nice.
Now, the bad news: The overall service onboard was substandard. This ranged from our stateroom to the service in the main dining room. The service frequently was not up to the standards of any of the other cruise lines we've cruised on and at times appeared indifferent. This could be the result of two factors. First, MSC is a 150 year old family shipping company that only relatively recently has expanded into the passenger cruise business and has not completely refined their passenger operation. Secondly, this may be a result of the prepaid gratuities that are endemic throughout the entire cruise industry now. This has the possibility of removing the incentive for exceptional service. We'll have to wait and see how this affects the industry, but I am not optimistic that the levels of service we experienced in the past will continue to be the norm for anything but the upscale cruise lines.