June 2015 - Quantum of the Seas to Other (Asia/Africa/Middle East)
absolutely beautiful ship. Truly horrible experience with staff. No one can help on any issue. Even to get a replacement bar of soap, the room steward told me "to use less"... Dining experience is awful. Lines, lines and more lines - with reservations. No ice, no dessert, missing waitresses who never come back... Menu mostly the same no matter what restaurant you choose. The headliner show Mama Mia had exited the ship prior to the sailing without a replacement. RCCL cheated us out of our shipboard credits again (same thing happened last year on a South American cruise). I showed an email confirmation of the perks to the desk personnel, they said they could not help. They never helped on anything, and didn't correct the extra billings on the statement. Life is too short for such nonsense. After forty some cruises, and being a Diamond member for the past decade, it's goodbye to RCCL, even though the ship is so beautiful, but the staff are truly non-caring. I'd rather stay home. I'd rather give the ten grand to the zoo, at least those monkeys smile.