February 2015 - Norwegian Spirit to Europe - Western Europe
Good price for the cruise, the food and great excursions.
But crew members who swear in front of you was a shocker!
upon embarking, going up the escalator from the shops to the ship from the terminal in Barcelona was a 'no-greet moment' from a scary stare by a staff member. We saw this crew member regularly in the pool area, never smiles (except with his colleagues). Hearing other crew members arguing and swearing together in the back of the buffet area was frequent. Disappointed at this experience, went to the office to lay a complain, was asked to write one, so I did, took a photocopy before I passed to them, never received any communication from the company since. So sent my photocopy letter, again heard nothing in the mail/email. Gave up on that, so did my choice of this cruise line. I was very much looking forward to this cruise line as it was my first. Their marketing was incredible, but short lived my expectations.