July 2014 - Oasis of the Seas to Caribbean - Eastern
Though the Ship was spectacular, entertainment great, waiter's great, service maid to my room great, excursions great, see below for the letter I wrote to Royal Caribbean. I have had no response thus far.
Re: Royal Caribbean 7 Night Eastern Caribbean Cruise sailing on July 26, 2014-Aug 2, 2014
Oasis of the Seas
The whole reason for going on a vacation is to have no worries, unfortunately, that was not the case here due to your financial department. Two days before I went on my cruise my credit card was compromised. I immediately went to my bank, Bank of America, & got a temporary card. I then called Royal Caribbean & the agent said she only needed the last four digits of my temporary card to make the change on-line. I asked ‘don’t you need the entire number’, she replied ‘no’, and so she made the change. When I got to the ‘check in’ before entering the ship the ‘agent’ told me due to the fact that my name was not embossed on the card, I had to go to ‘guest services’ to make sure they had my correct number for my credit card. I immediately went there & they said they already had it. In my room, your ‘financial page’ continually came up on my screen stating that my credit card could not be charged. Since I have to cut this e-mail short, here is the short version: Four messages within four days were shown on my screen. I made four trips to Guest Services & had to wait, of course, each time: once told it was a mistake, then again told this happens all the time the computer is simply updating, then told the problem has been fixed, then again twice told and two phone calls to Bank of America who said there was NO problem at their end. The agent told me to ‘go have fun’ that the problem will get fixed. I was upset at his answer, how could I have fun knowing that my card may not go through. But I understood he has to make the passengers feel at peace, which did not work in my case. Finally I put my card in front of the agents face & told him to please type in all the numbers off my credit card, one last time, into the system to see if it will go through. And guess what?...it did go through at that time. Could it have really been that NO ONE typed the complete card number into your system? It finally went through the second to last day I was there. This was very, very stressful for me, not what I wanted to deal with on a vacation. When I returned home I went to my B of A to make sure all was ok. And nothing at their end was holding my temporary card from being charged.
I now have a permanent card with a permanent number and my business name, once again, embossed on the card.
Your ship was fantastic, my 17 year old son had a blast, all food & drink service fantastic & I met some wonderful people. However, I think the stress I had to deal with could have been avoided.