January 2016 - Caribbean Princess to Caribbean - Western
We were overall surprising disappointed with Princess because we had heard it was one of the better cruise lines. We could not get fixed dining and the fine dining was limited to only one of three dining rooms where there was always a wait. Room service many times would not answer the phone, and calling customer services was no help. Customer Services and the Excursion desk always had a line with not enough staff. The shows in the theater had not enough seating even when we would show up 45 minutes early. The ship was just too crowded and understaffed. We have cruised with Holland America (the very best), Carnival, and Norwegian before and Princess doesn't measure up. We have three more cruises booked for this year. Two are with Holland America to Alaska and the Panama Canal, and one Caribbean with Carnival. We will not cruise with Princess again.