May 2017 - Veendam to Canada, New England, New York
We had only been on the ship for an hour when black particles starting coming out of the air conditioner/heat vent all over our bed in our suite. We reported the issue before we left port but it was not addressed and continued to happen. That evening after insisting on something to be done we were taken to another suite to sleep that first night. The next morning, thinking our problem was addressed we went back to our suite only to find nothing had been done. We asked for the hotel manager twice to no avail. Finally in the afternoon, the problem appeared to be fixed only to come back 2 days later and this time came out of both vents. It was then insinuated by our concierge that no one else was having the problem and that we were making a big deal out of nothing. If you touched the black particles they would smear so it was hard to know what they were whether mold or soot. Maintenance came a second time and cleaned both vents well.
I cannot say enough wonderful things about the cabin stewards, the dining room staff and the food. They were amazing! So sad that the room experience tainted the whole experience. We also did not get any type of "I'm sorry" from any of the staff except the cabin stewards.