DaphnesTrip

DaphnesTrip
Third Mate

Joined: 06/06/2015
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2
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8
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DaphnesTrip's Past Cruises

Veendam

May 2017 - Veendam to Canada, New England, New York

Disappointing Cabin Maintence and Attention to Cabin Problems

We had only been on the ship for an hour when black particles starting coming out of the air conditioner/heat vent all over our bed in our suite.  We reported the issue before we left port but it was not addressed and continued to happen. That evening after insisting on something to be done we were taken to another suite to sleep that first night. The next morning, thinking our problem was addressed we went back to our suite only to find nothing had been done. We asked for the hotel manager twice to no avail. Finally in the afternoon, the problem appeared to be fixed only to come back 2 days later and this time came out of both vents. It was then insinuated by our concierge that no one else was having the problem and that we were making a big deal out of nothing. If you touched the black particles they would smear so it was hard to know what they were whether mold or soot. Maintenance came a second time and cleaned both vents well.

I cannot say enough wonderful things about the cabin stewards, the dining room staff and the food. They were amazing! So sad that the room experience tainted the whole experience. We also did not get any type of "I'm sorry" from any of the staff except the cabin stewards.

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Allure of the Seas

May 2015 - Allure of the Seas to Europe - Western Mediterranean

Great Trip

Our cruise was a trip of a lifetime and we were not disappointed. The ship and crew were amazing. The food was delicious. Because we had a suite we received several perks for being in a suite and they were so worth it! I would encourage upgrading to a suite if you can. Royal Caribbean provided us with an excellent Anniversary Celebration!

Sue with guided us in making our plans and she was the best. Available to help with any needs and answer all our questions. I would recommend using Sue for all your travel needs!

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DaphnesTrip's Tips

Bar Harbor, Maine - Many things were closed because of the time of year we were there. Would definitely go to "Testa's" next time!
Veendam Veendam - Suites have lots of nice perks such as the Neptune lounge that has food most of the day and tea, water and cranberry juice. Suite guests can go to the Pinnacle Grill for cooked breakfast each morning. Suite guests have free laundry too!.
Barcelona, Spain - Arrive 2 days before cruise to give yourself more time in Barcelona.
Allure of the Seas Allure of the Seas - If you can upgrade to a suite, do it because the perks are well worth the extra and the suites are very nice on Allure of the Sea.

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received a helpful vote on their Veendam cruise review - Disappointing Cabin Maintence and Attention to Cabin Problems

received a helpful vote on their Allure of the Seas cruise review - Great Trip

received a helpful vote on their Veendam cruise review - Disappointing Cabin Maintence and Attention to Cabin Problems

received a helpful vote on their Veendam cruise review - Disappointing Cabin Maintence and Attention to Cabin Problems

uploaded a photo album from their Veendam cruise on 2017-05-06

shared a quick tip for Veendam"Suites have lots of nice perks such as the Neptune lounge that has food most of the day and tea, water and cranberry juice. Suite guests can go to the Pinnacle Grill for cooked breakfast each morning. Suite guests have free laundry too!."

added May 6, 2017 cruise on Veendam to their profile.

reviewed their Canada, New England, New York cruise on Veendam and gave it 3 stars!

received a helpful vote on their Allure of the Seas cruise review - Great Trip

received a helpful vote on their Allure of the Seas cruise review - Great Trip