September 2014 - 20 Night Panama Canal Eastbound (Vancouver To Ft. Lauderdale) Cruise on Zuiderdam
I am a repeat passenger of HAL and any to its ship contains excellent service. I only had one experience with a bad cruise ship - Zaandam. That ship had a lot of attitude and arrogance.
That ship is an embarrassment to HAL.
Any other ship is excellent. The latest cruise I did was with Zuiderdam.
The Filipino and Indonesian crew members are models of service excellence. Such service and customer relations are hard to find in hotels, restaurants, retail stores and airlines anywhere else in the world. HAL does not make up excuses like those I often hear from the retail staff at WalMart. At HAL, you're treated like a royalty that anything you need is like coming from a magic wand. As long as HAL has the destination I want, I'll keep on cruising with this company. Also a good thing common in HAL ships : seldom you'd meet a rowdy crowd.