January 2016 - 21 Night Southern Caribbean Wayfarer/Seafarer (Ft. Lauderdale Roundtrip) Cruise on Oosterdam
Great customer service; however, Oosterdam needed refurbishment.
Employees went out of their way to be helpful and friendly. This was some of the best customer service we've ever experienced.
Shore excursions were O.K., but did not always stay on schedule. One example was scheduled for 4 hours, but took 5 1/2 to complete.
Our veranda stateroom was clean, but needed refurbishment. Worst example was the sofa which had significant stains from a lot of prior use. The cabin attendants responded and within 2 days made the needed corrections.