September 2016 - Harmony of the Seas to Europe - Western Mediterranean
Best part of the cruise was the beauty of the ship, and the cabins are beautiful and spacious. I am a Platinum Crown & Anchor Society and the customer service levels have declined significantly in the following areas: Dining Room Waiter and Assistant Waiter, Pursers Desk Staff (some, not all), Focus Photography Staff, the wings from room service, Chops Grille Food was not worth the $45 per person charge; it was average (food) and no better than dinner in the main dining room. The lobster was good though! I am considering moving to another cruise line because the customer service levels have declined on my last two cruises!