December 2016 - Rhapsody of the Seas to Caribbean - Western
We had a great family cruise with our adult kids. We loved the itinerary and had a great time in every port. The crew was fantastic as usual with our waiters and cabin steward providing excellent service with a very positive and friendly attitude.
We had a few issues with the ship which, although updated recently, needs more work. Our balcony was unusable due to a very bad odor that, as explained by guest services, was normal and can occur in certain winds. The restaurant ran out of many foods, including steak and the main chocolate dessert. One of the production shows had to be cancelled due to technical reasons and the entertainment was average except for one of the headliners. The cruise director was average as he seemed inexperienced.
RCCL still allows too much smoking on their ships and doesn't enforce no smoking areas. Finally, the embarkation and disembarkation processes need to be improved. We were diamond members, but did not receive any "fast track" service due to the very unorganized staff on the pier.