December 2015 - MSC Divina to Caribbean - Eastern
This is our third Cruise. We have been on Carnival, Royal Princess & MSC Divina. The service on the other ships was what I expected. The restaurant's on the other ships were run properly. On your ship it was very disorganized. The waiters would go in front of you to serve the person next to you. They would give you cups and you would have to remind them they did not fill your cup. You would have to look for them to serve you water. My main complaint is with the restaurant for dinner. The Stuart kept our room clean. I had an incident in the Casino with other people. Manager took care of it. He was terrific. Entertainment was the best ever. They could be on Broadway. One more negative, Our remote did not work for TV. Was told there were 7 remotes that did not work but they had no more. (Really). Final remark, There was a MEDICAL EMERGENCY on board and we had to go back to PR after we were out at sea to get her to hospital. They had to work out replacing the Cay with Nassau as our final tour stop. Lots of work. Best of all patient is doing well.