cruiser143

while this is not our first cruise it is our second with Celebrity...we found the amenities on the boat somewhat less than experienced before...the robes and face cloths were heavy (the robes) coarse and not all nice to use...the quality of the lotions and shampoo lacking...I did bring my own but with the amount of hand sanitizer offered and used the body lotion in our cabin smelled awful and was not really worth using...the cleanliness of the ship was wonderful...our cabin Stewart Kadek was beyond amazing...he met every challenge we gave him with a smiling face and a wonderful disposition each and every day...never once did he not acknowledge us by name or fail to respond to anything we asked...our dining experience was a totally different story all together...the Oceanview lounge was everything you could ask for...while we had breakfast there most mornings...the staff was cheerful..watchful and professional...the food was plentiful, hot and offered a great variety...dinner was another thing altogether...while we enjoyed the preferred seating...there were 47 of us in our group, all situated in tables within reaching distance from each other...the first night our service would have been better if we had served ourselves...we found it disorganized, slow and disfunctional...the second night was probably worse since the maître de assured us that the first night was always a bit disorganized...we did complain and were assured it would get better...slowly it did..Julio, Admir and Despot came through with flying colours...but I cannot say the same for the rest of our group on any given night...some nights we were served and finished before they had received their desserts or main courses were just finishing...the specially restaurants were the best of the cruise dinners...the Murano being our favorite..you would think we were the only guests on the boat..superb...the Tuscan was no less impressive but we were not in a private room and there were more of us...but again fantastic..our guest relations we found unacceptable...we had charges on our account that we never made...went down to fix the problem and then had to go back down again....this should not have had to happen..I found the staff short and very abrupt..if a client has an all inclusive account...there should not be additional charges on their bill for anything and explaining it was a mistake but not rectifying it is unacceptable...but all in all the embarkation was a piece of cake...the disembarkment was organized and efficient and quick...glad we did it