December 2015 - 19 Night Bahamas & Southern Caribbean (New York Roundtrip) Cruise on Norwegian Breakaway
It's a beautiful ship. However, it was booked to capacity, making it difficult to enjoy. It was nearly impossible to find a seat at the trivia games, presentations, or bars.
The staff was nice and in particular, the engineers were lifesavers. I broke my glasses and a guest services concierge and two engineers fixed them. They were great. Otherwise, the staff was clueless - any time my husband or I asked a question we were given 10different answers. For example - do we need our passports to get off at Great Stirrup Cay? One said yes. Another no. Another said we needed a photocopy of our passports. Another told us that they had no idea and transferred us to guest services where no one ever answered the phone. Turns out we didn't need it, but I was shocked that no one knew. Tendering was a crowded mess, as was disembarkation. People running everywhere, very little crew to be seen directing traffic.
Guest st services never answered the phone. The spa took forever to get in touch with. It felt like the ship may have been understaffed.
Food was good, and they were very understanding and helpful about allergies and dietary restrictions. However, our food always came out last in our party. We were three tables full. We were the "younger" table (11-26) with the parents and grandparents around us. Our order was always taken last (and usually 15-20 minutes after the other tables even after we told them that we were all together) and the bar waiter often skipped us entirely. The food came out much later than the rest of our party, causing them to wait for us. It often came out wrong, or partial. My husband's appetizer never made it and arrived with dessert. His entree came 20 minutes after the rest of us. His dessert was wrong too. Luckily everything was yummy so it didn't matter, but really?
We tried to take a group photo and waited over a half an hour (no big deal!) but when it was our turn they told us that someone else had booked as was going to delay us by 15 minutes. Ok, but they saw us standing there and said nothing! Then they said due to the size of our group we had to leave and come back after waiting nearly 40 minutes now, and that we had to make a reservation. We politely complained and they accommodated us. But this was just one of many things that was not explained clearly.
In all, we had a great time. It's a beautiful ship with lots to do. But when you fully book the ship, it makes it so hard for everyone to enjoy it. Hallways, the atrium, bars and lounges, and elevators were packed. It was like a floating New York City in terms of crowds. Just because the ship can hold 4,000 doesn't mean it should.