November 2014 - Norwegian Spirit to Europe - Mediterranean
I was disappointed at the customer service provided during the cruise by the cruise staff. Most of the staff were new and not properly trained. Just trying to apply cash to settle your account instead of a credit card which is the most commonly used method was a chore.
When trying to get specific details about the cruise excursions, I had to speak to 3 members at the desk to find a person who was knowledgeable enough to help answer my questions. Be aware the excursion details do leave out a lot of details that are very important, so ask questions to avoid surprises.
The main dining room customer service was the same, with over 40 minutes waiting to be served all the while hearing excuses as to why my table order was taking so long. This happened consistently, and when the food arrived many times it was no longer hot. The food service in the buffet areas and the main dining rooms was terrible and even the offerings for vegetarian were not desirable or very healthy. Most food is so full of grease, gravy, cheese, creamy sauces and other unhealthy selections, that you are forced to eat salads day after day in order to avoid all the heart clogging food additives.
There is a daily tip charge that is deducted every day per guest of $12 which is divided among all the staff. What you are not told is that at the last day of the cruise you can have the total charge of $144 deducted from your room charges, so that you can tip the people you choose, in the amount that you choose.