February 2016 - Carnival Paradise to Caribbean - Western
Had an awesome time on the trip. The ship was definitely outdated but was still very well kept.
The pool was nice but small and often very full!
The food was good & the drinks weak :/
Did find hair twice in our food throughout the trip, both times we walked into our room to find chocolate covered strawberries after the incident. I wish the second time around was approached differently being that it had already happened.
I traveled with my 10 month old baby, there was ONE changing table on the WHOLE ship! & it was on the lido deck. that was pretty annoying!
i had booked a massage for the day of my birthday. When I arrived at the spa and was asked for payment, the lady asked me if I had my birthday card to give her. I wasn't sure what she was talking about so she said quickly "ok ok no problem"
After my massage, I arrived to my stateroom where I saw a few coupons to use on the ship including $50 off at the spa. Let me add that it did not say for future use, it basically said "happy birthday here is $50 to spend at the spa"
I was upset that i had just paid $200 at the spa and got this in the afternoon.
Guest Services could not do much because the "spa manager" refused to credit me back the $50. The cruise manager stated that the spa was a separate from Carnival and that they rent space on the ship. So there want much he could do do.
He did however provide me with a few drink coupons, which i appreciate.
I was then told that I could then just use it towards another treatment or product so I approached the spa table and asked about a $50 manicure. Fyi the coupon did not state a minimum purchase amount. The woman then insisted that I had to get both the manicure and pedicure in order to use the coupon, which meant spending an additonal $70 on top of the $200 from my massage. I of course refused and had no choice but to just leave things as they were. I was not going to spend more money at the spa. Things were handled totally wrong and I wasn't happy about it!!
Aside from those things, we really enjoyed what the cruise had to offer.
Our dining room waiter Simet was the sweetest! He always remembered our names and treated us so well.
Our stateroom housekeeper Muat was always attentive and worked hard. He even left a happy birthday message for me on the mirror which was cute!
We loved all the entertainment especially the night show, what a talented group of people! WOW!
Grand Cayman and Cozumel were beautiful!
Disembarking when we got back home took forever.
overall i gave it 4 stars. I would definitely cruise again :)